Remote Intake Advocate for OCD Care

NOCD; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401K match

PTO + holidays

Parental leave

Job summary

NOCD is hiring a remote Member Advocate (Intake Specialist) to bridge clients seeking OCD treatment with our ERP therapy. You will conduct outbound intake conversations, listen empathetically, and guide individuals to schedule their first session while addressing financial or scheduling concerns.

The role emphasizes high emotional intelligence, consultative sales skills, and the ability to convert conversations into care venues. Strong communication is essential for success.

Qualifications

• 1–3 years of experience in a consultative sales, enrollment, or high-stakes intake environment with KPIs.
• Exceptional emotional stamina and the ability to shift from empathetic conversation to enrollment close.
• Superb communication skills when discussing complex mental health topics.

Responsibilities

• Conduct elevated consultative intake conversations with potential members.
• Demonstrate empathic listening and clearly articulate how ERP therapy helps.
• Navigate objections and drive enrollment conversions.
• Own the initial relationship and schedule the first therapy session by end of the call.
• Implement feedback from leadership to improve call quality and metrics.

Skills

Empathy

Active listening

Communication skills

Tech savviness

Consultative sales

Education

High School Diploma or GED

Bachelor’s degree in Psychology, Social Work, Communications, or related field

Job description

NOCD is hiring a remote Member Advocate (Intake Specialist) to bridge clients seeking OCD treatment with our ERP therapy. You will conduct outbound intake conversations, listen empathetically, and guide individuals to schedule their first session while addressing financial or scheduling concerns.

The role emphasizes high emotional intelligence, consultative sales skills, and the ability to convert conversations into care venues. Strong communication is essential for success.