Intake Specialist (Full-Time)

NOCD Inc.; Knoxville (TN); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Challenging startup environment

Engaging team atmosphere

Flexible shift schedule

Job summary

A leading digital health company in Knoxville is seeking a Member Advocate (Intake Specialist) to provide exceptional customer service and support customers in accessing tele-therapy services. This role involves inside sales, appointment coordination, and completing the intake process. Ideal candidates should possess empathy-driven relationship building skills and have 1-3 years of inside sales experience. The company offers a mission-driven environment with flexible hours.

Qualifications

• 1-3 years of inside sales or related experience required.
• Ability to thrive under moderate pressure in a sales environment.
• Demonstrate consistent, excellent customer service.

Responsibilities

• Provide extraordinary customer experience as a Member Advocate.
• Conduct inside sales of tele-therapy services.
• Coordinate appointments and provide post-sales support.
• Represent NOCD with professionalism and empathy.

Skills

Empathy-driven relationship building skills

Detail-focused

Technologically savvy

Effective communication

Adaptable in startup pace

Effective communication

Education

High School Diploma or GED

Bachelor's degree

Job description

NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. OCD affects over 181 million people globally and is ranked by the World Health Organization as one of the top 10 most disabling conditions. Despite this, over 90% of people with OCD are unable to access effective care due to stigma and misdiagnosis—earning it the nickname “the secret illness.”

NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Members can access licensed mental health professionals with specialized training in OCD, receive video-based teletherapy, and engage with tech-enabled tools and moderated communities for continuous support.

Today, NOCD manages the largest community of OCD patients in the world—and we’re just getting started.

About the Role

Member Advocates (Intake Specialists) represent the first impression of NOCD and your role would be to provide an extraordinary customer experience while communicating the services we have to offer. As a member of the Intake team, you will be responsible for inside sales, as well as patient advocacy. The Member Advocate is responsible for selling tele-therapy services to consumers who contact us via phone, text, and email, and completing the intake process to confidently and accurately get them started on the road to treatment.

Job duties include inside sales of tele-therapy services, appointment coordination, registering and scheduling of therapy appointments as well as post-sales support. No cold calling. This is a goal-oriented team environment at a fast-growing company where we are all united in providing a top-notch patient experience.

Preferred Qualifications

• Empathy-driven relationship building skills
• 1-3 years of inside sales or related experience
• Extremely detail-focused and technologically savvy, capable of using multiple software programs at once
• Ability to adapt in a fast-paced environment, common with start-ups and ever changing processes
• Ability to thrive under moderate pressure in a sales environment
• Must be caring, courteous, professional, knowledgeable, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skillsHigh School Diploma or GED required; Bachelor's degree strongly preferred

What We Offer

• Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
• Available Shift (Tuesdays and Wednesdays off)
• Thursday, Friday, Monday: 10:30 AM – 7:00 PM CT
• Saturday & Sunday: 9:30 AM – 6:00 PM CT

If you're interested, we'd love to hear from you. Tell us why you'd be a good fit. A well written cover letter helps us understand who you are and what you want to be, and a resume tells the story of where you've been.