Intake Specialist- Chicago Based

NOCD; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

NOCD is the leading telehealth provider for OCD treatment. NOCD seeks a Member Advocate (Intake Specialist) to deliver an extraordinary customer experience, conduct inside sales of tele-therapy services, and guide patients through the intake process to begin treatment.

As part of the Intake team, you will schedule appointments, coordinate care, and provide post-sale support in a fast-growing startup environment.

Qualifications

• 1–3 years of inside sales or related experience.
• Empathy-driven relationship building and effective communication.
• Strong attention to detail and tech-savvy; able to use multiple software programs.
• High School Diploma or GED; Bachelor's degree preferred.

Responsibilities

• Inside sales of tele-therapy services.
• Appointment coordination and scheduling.
• Registering and scheduling therapy appointments; post-sales support.
• No cold calling; guide customers through intake to treatment start.

Skills

Empathy

Inside sales

Attention to detail

Multitasking

Communication

Professionalism

Customer service

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

CRM software

Office software

Job description

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment.

At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.

About the Role

Member Advocates (Intake Specialists) represent the first impression of NOCD and your role would be to provide an extraordinary customer experience while communicating the services we have to offer. As a member of the Intake team, you will be responsible for inside sales, as well as patient advocacy. The Member Advocate is responsible for selling tele-therapy services to consumers who contact us via phone, text, and email, and completing the intake process to confidently and accurately get them started on the road to treatment.

Job duties include inside sales of tele-therapy services, appointment coordination, registering and scheduling of therapy appointments as well as post-sales support. No cold calling. This is a goal-oriented team environment at a fast-growing company where we are all united in providing a top-notch patient experience.

Preferred Qualifications:

• Empathy-driven relationship building skills
• 1-3 years of inside sales or related experience
• Extremely detail-focused and technologically savvy, capable of using multiple software programs at once
• Ability to adapt in a fast-paced environment, common with start-ups and ever changing processes
• Ability to thrive under moderate pressure in a sales environment
• Must be caring, courteous, professional, knowledgeable, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skills
• High School Diploma or GED required; Bachelor's degree strongly preferred

What We Offer

• Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
• Available Shift :
• Thursday through Monday (off Tues/Wed)
• Thursday, Friday, Monday: 12:30 - 9 PM CT
• Saturday/Sunday: 9:30 AM - 6 PM CT
• Training will be onsite in our Chicago offices for the first 2 weeks. Candidates must live in the greater Chicago area.

The pay range for this role is:

50,000 - 50,000 USD per year (Remote (Chicago, Illinois, US))