Remote Insurance Support Specialist for Car & Home

Jerry.ai; Richmond (VA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock equity

Remote work

Health/dental/vision insurance

401K match

Paid vacation

Flexible scheduling

Job summary

Jerry.ai is a fully remote company transforming how customers manage car and home assets with warmth and speed. The Customer Operations role focuses on handling inquiries, uncovering gaps, and guiding customers through our evolving app to match the best policy options.

We value a friendly, team-minded attitude and strong communication. Compensation includes hourly wages and stock equity, with a flexible 5-day schedule and equipment provided.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic and problem solving skills are valued.

Responsibilities

• Taking great care of our customers and identifying gaps or discounts customers may miss.
• Answering inbound calls from policyholders needing changes.
• Getting deep on the product to match customers with the right options.
• Solving problems to resolve inquiries effectively.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Suggesting product improvements based on customer feedback.

Skills

Customer service

Friendly attitude

Strong work ethic

Problem solving

Communication skills

Job description

Jerry.ai is a fully remote company transforming how customers manage car and home assets with warmth and speed. The Customer Operations role focuses on handling inquiries, uncovering gaps, and guiding customers through our evolving app to match the best policy options.

We value a friendly, team-minded attitude and strong communication. Compensation includes hourly wages and stock equity, with a flexible 5-day schedule and equipment provided.