Remote Insurance Services - Customer Care Specialist

TTEC; Austin (TX); Remote; USD 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health benefits

PTO

Tuition reimbursement

Wellness incentives

Zusammenfassung

TTEC is seeking a remote Customer Service Representative - Insurance Services to handle escalated calls with care and efficiency. You’ll resolve questions, explain products, and guide customers toward accurate solutions while maintaining a supportive, human-centered approach.

The role emphasizes reliable home setup, a quiet workspace, and internet connectivity to deliver consistent service. Training combines instructor-led sessions with self-paced learning, emphasizing growth and teamwork.

Qualifikationen

• 6 months or more of customer services experience.
• High school diploma or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.
• High speed internet connection (>25 Mbps). A hardwired connection to your home router is required.
• A quiet, private place in your home where you can work without background noise.

Aufgaben

• Answer incoming calls and communications from customers and members regarding account information, member profiles, coverage, and service-related inquiries.
• Conduct research to provide answers for customers to resolve their issues.
• Resolve escalated or complex calls from customers and provide timely solutions.
• Collaborate with customers to ensure their experience is exceptional and informed.

Kenntnisse

Customer service experience

Product knowledge

Computer literacy

Quiet home workspace

Ausbildung

High school diploma or equivalent

Jobbeschreibung

TTEC is seeking a remote Customer Service Representative - Insurance Services to handle escalated calls with care and efficiency. You’ll resolve questions, explain products, and guide customers toward accurate solutions while maintaining a supportive, human-centered approach.

The role emphasizes reliable home setup, a quiet workspace, and internet connectivity to deliver consistent service. Training combines instructor-led sessions with self-paced learning, emphasizing growth and teamwork.