Remote Insurance & Healthcare Support Associate

TTEC; Austin (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking an Insurance Customer Support Associate to work remotely from the United States. You will answer customer inquiries, research issues, and provide compassionate product guidance to enhance experiences.

The role requires at least 6 months of customer service experience, HIPAA privacy awareness, and a high school diploma. Base pay ranges from $16 to $17 per hour with potential performance bonuses and a benefits package that varies by position.

Qualifications

• 6 months or more of customer service experience.
• Ability to maintain HIPAA privacy standards when handling patient information.
• High school diploma or equivalent required.
• Proficient computer skills and reliable high-speed internet.
• USB wired headset preferred; Bluetooth headsets may not be suitable.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

HIPAA compliance

Computer proficiency

Internet speed

Headset usage

Education

High School Diploma or equivalent

Job description

TTEC is seeking an Insurance Customer Support Associate to work remotely from the United States. You will answer customer inquiries, research issues, and provide compassionate product guidance to enhance experiences.

The role requires at least 6 months of customer service experience, HIPAA privacy awareness, and a high school diploma. Base pay ranges from $16 to $17 per hour with potential performance bonuses and a benefits package that varies by position.