Customer Service Representative - Insurance Services - Remote USA

TTEC; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Bonus opportunities

Tuition reimbursement

Job summary

TTEC is seeking a Customer Service Representative - Insurance Services to work remotely in the United States. You will handle escalated calls, provide product knowledge, and resolve issues with care, contributing to a superior customer experience.

You’ll receive remote training and ongoing coaching while working within a global team that emphasizes humanity in business. The role starts at $17.50 per hour with potential performance bonuses and a benefits package.

Qualifications

• 6 months or more of customer services experience.
• High school diploma or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.
• High speed internet connection (>25mbps). A hardwired connection to your home router is required.
• A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet).

Responsibilities

• Answer incoming calls and communications from customers and members regarding account information, member profiles, coverage, and service-related inquiries
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service

Product knowledge

Computer skills

Internet required

Quiet workspace

Education

High school diploma

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Insurance Services working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our TTEC Remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL,MT, or outside of the United States. Residents of Colorado, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

• Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming calls and communications from customers and members regarding account information, member profiles, coverage, and service-related inquiries
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• High speed internet connection (>25mbps). A hardwired connection to your home router is required.
• A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17.50 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different Vantage points and for you to bring value to the table in your own unique way.