Remote Customer Service - Insurance

Afni, Inc.; Phoenix (AZ); A distancia; USD 23.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development opportunities

Paid training

Descripción de la vacante

Afni, Inc. is seeking Insurance Service Representatives to provide non-licensed policy servicing, billing support, and account assistance in the Phoenix metro area. You will be the primary contact for customers, documenting interactions and guiding questions to licensed agents when needed.

Starting at $16.50 per hour for a 40-hour work week, with potential to earn an additional $3 per hour as a bonus. This is a home-based role requiring a distraction-free workspace and wired internet.

Formación

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to handle customer concerns professionally and empathetically.
• Proficiency with computers and navigating multiple applications.
• Attention to detail in a structured environment.

Responsabilidades

• Provide outstanding customer service through inbound phone interactions.
• Assist with policy servicing, updates, billing inquiries and general questions.
• Explain insurance products and policy details to non-licensed customers.
• Document interactions and maintain detailed records in company systems.
• Research and resolve customer concerns to ensure a positive experience.
• Navigate multiple systems to access account information and complete transactions.
• Adhere to company policies, compliance requirements and quality standards.
• Identify opportunities to transfer customers to licensed agents when needed.
• Meet performance expectations for quality, productivity, attendance, and satisfaction.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Empathy

Time management

Documentation

Active listening

Learner mindset

tech aptitude

Educación

High school diploma or equivalent

Descripción del empleo

Our Insurance Service Representatives start at $16.50 per hour with a 40-hour work week

Top Insurance Service Representatives earn an additional $3 per hour with bonus!

Job Summary

We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing support with policy inquiries, account maintenance, billing questions, and general insurance-related services.

Representatives will focus on delivering an exceptional customer experience while assisting customers with service needs. Successful candidates are professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment.

***You must live in the Phoenix Metro area to be eligible for this position.***

Key Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

What Makes You Successful

• Strong listening and communication skills.
• Patience and professionalism when handling complex situations.
• Ability to adapt quickly to new processes and technology.
• Dependability and commitment to attendance expectations.
• Desire to learn and grow within the insurance industry.
• Work at home phone-based customer support environment.
• Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
• Ability to work scheduled shifts, including occasional overtime based on business needs.
• Company Provided equipment
• Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)

We offer a competitive compensation package that may include:

• Medical, dental, and vision coverage
• Paid time off and holidays
• 401(k) with company match
• Employee assistance program
• Career development and advancement opportunities
• Paid training

Requirements

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Preferred Qualifications

• Minimum 1 year of customer service experience.
• 1 Year Work at Home Experience
• Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
• Experience working with customer accounts, billing inquiries, or account maintenance.
• Experience meeting quality and productivity goals.

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

*Referrals must be new Afni hires and cannot be a rehire.

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