Remote Insurance Operations Manager

Afni, Inc.; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Medical, dental, vision coverage

401(k) with company match

Paid time off & holidays

Job summary

Afni, Inc. is seeking an Operations Manager, Insurance Service to lead insurance sales and service operations within a contact center environment, driving performance across sales, quality, service levels, staffing, attrition, attendance and profitability while delivering an exceptional customer experience.

This remote role is available to candidates in Alabama, Arizona, Florida, Georgia, Iowa, Kentucky, North Carolina, South Carolina, Tennessee, Texas, or Wisconsin.

Qualifications

• Five+ years of coaching, leadership, or management experience.
• Contact center or BPO leadership experience preferred.
• Personal lines insurance license or ability to obtain licensure.
• Knowledge of state insurance licensing processes.
• Strong understanding of auto insurance products and services.
• Proven budget management and P&L experience.
• Strong organizational, planning, verbal, and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office products.
• Ability to work a flexible schedule, including some nights and weekends.

Responsibilities

• Lead, coach, and develop front-line leaders responsible for delivering exceptional insurance service operations in a contact center.
• Drive performance across key metrics: sales, quality, service levels, staffing, attendance, attrition, and profitability.
• Analyze performance data to identify trends, opportunities, risks, and resource needs.
• Utilize metrics and reporting to inform decisions and improve results.
• Manage daily operations to increase sales, improve quality, reduce costs, and ensure effectiveness.
• Build and maintain strong client relationships and serve as point of contact for performance and customer experience.
• Manage budgets, projects, and resources while maximizing business results.
• Coordinate communication, training, policies, and changes among teams and clients.
• Recruit, coach, develop, and evaluate employees and address performance concerns.
• Foster accountability and a culture of continuous improvement.

Skills

Leadership

Coaching

Operations management

Budget management

P&L experience

Tools

Microsoft Office

Job description

Afni, Inc. is seeking an Operations Manager, Insurance Service to lead insurance sales and service operations within a contact center environment, driving performance across sales, quality, service levels, staffing, attrition, attendance and profitability while delivering an exceptional customer experience.

This remote role is available to candidates in Alabama, Arizona, Florida, Georgia, Iowa, Kentucky, North Carolina, South Carolina, Tennessee, Texas, or Wisconsin.