Remote Insurance Customer Success Agent

Jerry; Fort Worth (TX); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision insurance

401K match

Paid vacation

Equity

Flexible scheduling

Remote work with equipment provided

Job summary

Jerry is building the first AI-powered advisor to manage all your physical assets. This Customer Operations role places you at the heart of helping customers manage their car and home assets with warmth and speed, fully remote.

You'll handle policy changes, inquiries, and product navigation across a broad insurer network, bringing strong problem-solving and teamwork to a fast-paced environment. We offer equity and growth opportunities.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Job description

Jerry is building the first AI-powered advisor to manage all your physical assets. This Customer Operations role places you at the heart of helping customers manage their car and home assets with warmth and speed, fully remote.

You'll handle policy changes, inquiries, and product navigation across a broad insurer network, bringing strong problem-solving and teamwork to a fast-paced environment. We offer equity and growth opportunities.