New Business Team Lead (Fully Remote)

Partner Company; United States; Teletrabalho; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

20 days PTO

11 paid holidays

Medical, dental, vision

HSA

401(k) matching up to 9%

Annual bonus

Paid parental leave

Education assistance

Sabbatical after eight years

Resumo da oferta

Partner Company is seeking a hands-on Operations Lead to deliver accurate, efficient, and customer-focused insurance services for a nationwide remote team. This full-time role requires strong leadership, a passion for developing people, and a commitment to continuous improvement.

You will coach daily operations, manage staffing and performance to meet service levels, coordinate training and quality initiatives, and escalate to ensure exceptional customer support while upholding our collaborative

Qualificações

• High school diploma or GED required.
• 3+ years of professional experience with demonstrated leadership and coaching skills.
• Excellent communication, problem-solving, and customer service expertise.

Responsabilidades

• Lead daily team operations by providing coaching, guidance, and professional development.
• Manage workflows, staffing, and performance to meet service levels and KPIs.
• Coordinate training, quality improvement, and escalated customer support.

Conhecimentos

Leadership

Coaching

Customer service

Communication

Problem solving

Formação académica

High school diploma or GED

LOMA 280/290

ACS designation preferred

Descrição da oferta de emprego

• You will guide a team responsible for delivering accurate, efficient, and customer-focused insurance operations.
• This full-time, remote role requires strong leadership and a passion for developing people.

Key Responsibilities:

• Lead daily team operations by providing coaching, guidance, and professional development.
• Manage workflows, staffing, and performance to meet service levels and KPIs.
• Coordinate training, quality improvement, and escalated customer support.

Requirements:

• High school diploma or GED required; LOMA 280/290 and ACS designation preferred.
• At least three years of professional experience with demonstrated leadership and coaching skills.
• Excellent communication, problem-solving, and customer service expertise.
• 20 days of PTO annually, increasing to 25 after five years, plus 11 paid holidays.
• Medical, dental, vision, HSA, 401(k) matching up to 9%, and annual bonus.
• Paid parental leave, education assistance, and paid sabbatical after eight years.

Partner Company

Our partner provides insurance operations and customer-focused services across the United States. The company fosters a collaborative, inclusive culture centered on continuous improvement, employee development, and integrity.