Remote Insurance Experience Specialist

present of AI; San Antonio (TX); À distance; USD 38 000 - 54 000; Plein temps

Résumé du poste

present of AI is seeking a Customer Experience Advocate to support policyholders remotely. You will handle calls to update coverage, vehicles, drivers, and lienholders, process policy documents, and spot things customers might miss.

Working with an AI-driven insurance app, you’ll explain renewals, match customers to insurers, and pass feedback to the product team to improve automation, while keeping warmth and trust at the forefront.

Qualifications

• Friendly, patient and clear communicator with strong problem‑solving skills.
• Ability to guide customers step by step through coverage changes.
• Past customer service, sales or hospitality experience is helpful but not required.

Responsabilités

• Handle calls from existing policyholders to update coverage (vehicles, drivers, lienholders).
• Process policy documents and related changes in the system.
• Spot coverage gaps or better rates and explain them to customers.
• Explain renewals, help match customers to insurers, and collect feedback for product teams.

Connaissances

Friendly

Patient

Clear communicator

Problem solving

Description du poste

present of AI is seeking a Customer Experience Advocate to support policyholders remotely. You will handle calls to update coverage, vehicles, drivers, and lienholders, process policy documents, and spot things customers might miss.

Working with an AI-driven insurance app, you’ll explain renewals, match customers to insurers, and pass feedback to the product team to improve automation, while keeping warmth and trust at the forefront.