Customer Experience Advocate (Remote, Insurance Tech Startup)

present of AI; San Antonio (TX); Remote; USD 38,000 - 54,000; Full time

Job summary

present of AI is seeking a Customer Experience Advocate to support policyholders remotely. You will handle calls to update coverage, vehicles, drivers, and lienholders, process policy documents, and spot things customers might miss.

Working with an AI-driven insurance app, you’ll explain renewals, match customers to insurers, and pass feedback to the product team to improve automation, while keeping warmth and trust at the forefront.

Qualifications

• Friendly, patient and clear communicator with strong problem‑solving skills.
• Ability to guide customers step by step through coverage changes.
• Past customer service, sales or hospitality experience is helpful but not required.

Responsibilities

• Handle calls from existing policyholders to update coverage (vehicles, drivers, lienholders).
• Process policy documents and related changes in the system.
• Spot coverage gaps or better rates and explain them to customers.
• Explain renewals, help match customers to insurers, and collect feedback for product teams.

Skills

Friendly

Patient

Clear communicator

Problem solving

Job description

Customer Experience Advocate (Remote, Insurance Tech Startup)

This is a phone and service role handling calls from existing policyholders who want changes made to their coverage. The work involves updating vehicles, drivers, and lienholders, processing policy documents, and spotting things customers did not think to ask about, such as a coverage gap or a better rate. A strong candidate is friendly, patient, a clear communicator, and good at working through problems step by step. Past customer service, sales, or hospitality work helps but is not required.

How it fits the AI era

The company builds its product around AI that shops many insurers, so the app likely handles much of the comparison and routine quoting. That leaves the advocate to handle the cases that need judgment, like explaining why a renewal changed or matching a customer to the right insurer. Warmth, trust, and noticing what a customer missed stay human strengths, and the advocate also helps shape the product by passing on what customers report.

How it builds AI experience

Working daily with an AI-driven insurance app, and with a product that keeps changing, gives hands-on experience seeing where automation helps and where people still step in. Learning how recommendations are made across a large panel of insurers builds useful product knowledge. Sharing customer feedback with a short loop to the product team is a practical way to learn how AI tools get improved.

Worth showing

• Patient problem solving
• Spotting what customers missed
• Fast learning of new tools

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Jerry

A free app that uses AI to shop car insurance across 100+ insurers, per the company, and manage the rest of car ownership, maintenance, recalls and refinancing, in one place.