Customer Service Agent (Remote, Tech Startup)

present of AI; Tucson (AZ); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work access

Exposure to AI tools and tech

Job summary

present of AI in Tucson, AZ is seeking a Customer Service Agent to work remotely handling policy questions, quotes, claims guidance and account updates via chat, email and phone. The role emphasizes clear communication and accurate record-keeping within an AI-enabled support environment.

You will use AI-assisted tools to guide customers, explain options clearly, and learn insurance basics quickly while remaining calm under pressure.

Qualifications

• Clear writing and communication skills.
• Patience with frustrated customers.
• Attention to data privacy and accuracy.

Responsibilities

• Handle policy questions, quotes, claims guidance and account updates via chat, email and phone.
• Explain options plainly and keep records accurate.

Skills

Clear writing

Patience with frustrated customers

Data privacy

Job description

Customer Service Agent (Remote, Tech Startup)

A customer service agent in car insurance typically handles policy questions, quotes, claims guidance and account updates, mostly through chat, email and phone. A strong candidate brings clear writing, patience with frustrated customers, careful handling of personal and policy details, and comfort learning insurance basics quickly. At a company that shops insurance across many insurers, the agent also needs to explain options plainly and keep records accurate.

How it fits the AI era

AI now handles routine lookups, quote comparisons and first replies, so the agent spends more time on messy cases, confused customers and decisions that need judgment. What stays human is trust: reading a worried customer, explaining a tradeoff honestly and taking responsibility when something goes wrong. The role becomes less about scripts and more about guiding people through choices.

How it builds AI experience

Working here gives hands on exposure to AI assisted support tools, since the product itself is built on AI comparison across insurers. An applicant can build relevant experience by learning how AI chat and recommendation tools work, practicing clear written explanations, and getting comfortable checking AI output for errors before it reaches a customer. Insurance basics plus AI tool fluency is a useful combination.

Worth showing

• Insurance basics knowledge
• Careful with customer data
• Calm under pressure
• Comfort with AI tools

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Jerry

A free app that uses AI to shop car insurance across 100+ insurers, per the company, and manage the rest of car ownership, maintenance, recalls and refinancing, in one place.