Remote Insurance Customer Care Specialist

Ameritas; Utah; À distance; USD 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

401(k) Retirement Plan with company

Tuition Reimbursement

Incentive Program Bonuses

Paid time off

Résumé du poste

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and builds loyalty. This is an inbound call center role supporting providers and insured members on eligibility, plan provisions, claim status, and other inquiries as part of the Group (dental and vision) division.

Effective communicators will handle phone or written inquiries, document data, and support back-office tasks while maintaining privacy and

Qualifications

• High school diploma or equivalent.
• 0–2 years of related experience in contact center, customer service, dental office, or insurance.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
• Proficient use of computer systems and keyboarding skills.

Responsabilités

• Answer routine questions and resolve issues by phone or written contact.
• Document inquiries and data electronically.
• Assist back-office support functions for the service teams.
• Protect privacy and confidentiality of plan participants.
• Meet established service standards and metrics.

Connaissances

Customer service

Communication skills

Teamwork

Problem solving

Formation

High school diploma

Outils

CRM software

Keyboarding

Description du poste

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and builds loyalty. This is an inbound call center role supporting providers and insured members on eligibility, plan provisions, claim status, and other inquiries as part of the Group (dental and vision) division.

Effective communicators will handle phone or written inquiries, document data, and support back-office tasks while maintaining privacy and