Remote Dental & Vision Benefits Concierge

Ameritas; Nebraska; Remote; USD 20,000 - 31,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Tuition Reimbursement and Assistance

Incentive Program Bonuses

Paid time off (PTO)

Health Benefits: Medical, Dental, and

Job summary

Ameritas is seeking a Customer Service Representative to support dental and vision benefits in a remote role based in Nebraska. You will handle inbound calls, verify eligibility, and communicate with providers and insured members while documenting data and maintaining confidentiality.

The position emphasizes high-quality service, adherence to privacy policies, and collaboration with the group insurance division. A high school diploma and 0–2 years in related roles are preferred.

Qualifications

• High school diploma or equivalent is required.
• 0–2 years in contact center, customer service, dental office or insurance is preferred.
• Ability to work overtime when needed; strong verbal and written communication.

Responsibilities

• Answer routine questions and resolve issues by phone or written correspondence.
• Document inquiries and related customer data electronically.
• Assist service teams with back-office support functions.

Skills

Verbal communication

Written communication

Customer service mindset

Education

High school diploma or equivalent

Tools

Typing/Keyboarding

Job description

Ameritas is seeking a Customer Service Representative to support dental and vision benefits in a remote role based in Nebraska. You will handle inbound calls, verify eligibility, and communicate with providers and insured members while documenting data and maintaining confidentiality.

The position emphasizes high-quality service, adherence to privacy policies, and collaboration with the group insurance division. A high school diploma and 0–2 years in related roles are preferred.