Remote Inbound Customer Service Specialist

Ameritas; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) Retirement Plan with company-mt

Tuition Reimbursement

Incentive Program Bonuses

Paid time off (PTO)

Health Benefits

Job summary

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information.

This role will be a part of our Group (dental and vision) insurance division.

Qualifications

• High school diploma or equivalent.
• 0-2 years of related experience; contact center or customer service preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
• Proficient use of computer systems and keyboarding.

Responsibilities

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

Skills

Communication skills

Computer skills

Typing / keyboarding

Customer service experience

Education

High school diploma or equivalent

Job description

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information.

This role will be a part of our Group (dental and vision) insurance division.