Customer-First Claims Specialist

Brown & Brown; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

One80 Intermediaries is seeking a Claims Specialist to deliver high levels of customer service to retailers and customers, handling claims end-to-end from intake to closure. You will respond to calls and emails, review documentation, and authorize services to facilitate repairs or replacements.

Ideal candidates have 6+ months in intake processing, strong communication skills, and solid computer proficiency.

Qualifications

• Demonstrated proficiency of Intake process for a minimum of 6 months.
• Successful understanding and completion of Existing training.
• Ability to execute functions necessary for processing of existing claims.
• High School Diploma or General Education Degree (GED).
• Computer and keyboard proficiency.
• Good oral and written communication skills.
• Basic math skills.
• Proficiency at call handling and utilizing soft skill techniques.
• Teamwork Orientation.

Responsibilities

• Provide daily inbound and outbound communication coverage (phone, email, etc.).
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.
• Process inbound calls from technicians - document updates and provide any follow-up action required.

Skills

Customer service

Communication

Call handling

Soft skills

Intake process

Teamwork

Math skills

Computer proficiency

Education

High School Diploma or GED

Tools

Retail portal

CRM software

Job description

One80 Intermediaries is seeking a Claims Specialist to deliver high levels of customer service to retailers and customers, handling claims end-to-end from intake to closure. You will respond to calls and emails, review documentation, and authorize services to facilitate repairs or replacements.

Ideal candidates have 6+ months in intake processing, strong communication skills, and solid computer proficiency.