Insurance Claims & Service Specialist

One80 Intermediaries; United States; Remote; USD 27,276 - 38,848; Full time

Job summary

One80 Intermediaries is seeking a responsive customer service representative in the United States to handle inquiries via phone, email and chat, maintain accurate records, and support processing of policy details. The role requires the ability to work in a fast-paced environment and meet production quotas.

Experience in insurance, healthcare or veterinary reception is a strong advantage, along with excellent communication and problem-solving skills.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of customer service or call center experience.
• Insurance, healthcare or veterinary reception experience is a strong advantage.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Property & Casualty (IL) preferred or ability to obtain.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.
• Escalate complex issues to senior team members or management as needed.
• Research and resolve customer questions related to coverage, claims, billing, and policy details.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.
• Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party.
• Meet production quotas and quality standards as set forth by management.

Skills

Communication

Problem solving

Multitasking

Data entry

Team collaboration

Education

High school diploma

Job description

One80 Intermediaries is seeking a responsive customer service representative in the United States to handle inquiries via phone, email and chat, maintain accurate records, and support processing of policy details. The role requires the ability to work in a fast-paced environment and meet production quotas.

Experience in insurance, healthcare or veterinary reception is a strong advantage, along with excellent communication and problem-solving skills.