Remote Insurance Customer Service Specialist

Stillwater Insurance Services, Inc.; Jacksonville, Omaha (FL, NE); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Stillwater Insurance Group is seeking a Customer Service Representative to be a key contact for policyholders, agents, and partners. The role handles service inquiries, policy updates, provides coverage information, and resolves concerns with accuracy and efficiency.

The position is remote from home or based in our Jacksonville or Omaha offices. After training, the schedule runs 9:00am–6:00pm PST, with potential for additional shifts and compensation.

Qualifications

• Requires high school diploma or GED.
• Active Personal Lines Property & Casualty Agent License (2-20 FL).
• Ability to maintain licensure in required states based on business needs.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, databases, and internet applications.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently and collaboratively.
• Remote work requires stable internet and a quiet workspace.

Responsibilities

• Respond to service requests across multiple channels while meeting service level objectives.
• Provide policy and coverage information, including account status and history.
• Assist with policy issuance, continuation, and updates.
• Process policy changes accurately and efficiently.
• Resolve customer concerns in a timely and professional manner.
• Build trust-based relationships by listening to customer needs and offering appropriate products and services.
• Collaborate with internal departments to resolve customer needs.
• Perform administrative and basic clerical/accounting tasks as required.
• Adhere to company guidelines, procedures, and regulatory standards.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Independent & collaborative

Quiet home office

Education

High school diploma or GED

Tools

Microsoft Office

Database systems

Internet applications

Job description

Stillwater Insurance Group is seeking a Customer Service Representative to be a key contact for policyholders, agents, and partners. The role handles service inquiries, policy updates, provides coverage information, and resolves concerns with accuracy and efficiency.

The position is remote from home or based in our Jacksonville or Omaha offices. After training, the schedule runs 9:00am–6:00pm PST, with potential for additional shifts and compensation.