Remote Insurance Customer Service I

Utica National Insurance Group; United States; Remote; USD 39,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401(k) plan

HSA

Tuition assistance

Job summary

Utica National Insurance Group is seeking a Customer Service Representative I to process new business, renewals, endorsements, and billing transactions in line with established policies.

The ideal candidate will have customer-focused communication skills, attention to detail, and the ability to collaborate with internal teams and external stakeholders while upholding confidentiality and professionalism. This remote role offers comprehensive benefits and growth opportunities.

Qualifications

• Diploma preferred; insurance training or basic insurance courses desirable.
• Experience: Less than 2 years in an agency or insurance company preferred.
• Skills: Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability.

Responsibilities

• Process new business, renewals and endorsements and billing transactions according to established department policies and procedures
• Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing
• Maintains detailed policy documentation and updates customer information as necessary
• Rate endorsements/transactions for multiple lines of business
• Develops and maintain positive customer relations and coordinates with various functions within the company
• Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work
• Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc
• Maintain acceptable productivity and quality levels established by management
• Perform all tasks with direction of supervisor
• Performs other duties as assigned
• Conforms with all corporate policies and procedures

Skills

Customer service

Communication skills

Problem solving

Confidentiality

Adaptability

Professionalism

Education

Diploma or equivalent

Job description

Utica National Insurance Group is seeking a Customer Service Representative I to process new business, renewals, endorsements, and billing transactions in line with established policies.

The ideal candidate will have customer-focused communication skills, attention to detail, and the ability to collaborate with internal teams and external stakeholders while upholding confidentiality and professionalism. This remote role offers comprehensive benefits and growth opportunities.