Remote Insurance Customer Care Specialist (Bilingual)

AAA; Texas; Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a full-time Customer Service Representative - Insurance to support our members in a remote, Texas-based role. You will answer inbound calls, provide proactive solutions, and promote AAA products and services with a friendly, problem-solving mindset.

The position requires prior customer service experience, strong communication skills, and the ability to multitask in a multi-system environment. Spanish fluency is a plus, and a high school diploma or GED is required.

Qualifications

• Prior customer service experience is preferred.
• Spanish fluency is a plus for bilingual service.
• Excellent written and verbal communication skills.
• Ability to multitask and navigate multiple computer systems.

Responsibilities

• Answer inbound calls and assist members with questions about AAA memberships.
• Deliver personalized solutions and recommend products and services.
• Engage with members with clear communication and problem solving.
• Think quickly to resolve issues in a non-scripted environment.
• Navigate systems while actively listening and multitasking.
• Maintain a positive attitude in a fast-paced remote setting.

Skills

Customer service

Spanish fluency

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises seeks a full-time Customer Service Representative - Insurance to support our members in a remote, Texas-based role. You will answer inbound calls, provide proactive solutions, and promote AAA products and services with a friendly, problem-solving mindset.

The position requires prior customer service experience, strong communication skills, and the ability to multitask in a multi-system environment. Spanish fluency is a plus, and a high school diploma or GED is required.