Remote English/Spanish Customer Support Associate (TX)

AAA Auto Club Enterprises; Coppell (TX); Remote; USD 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(K) matching and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Zusammenfassung

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives fluent in English and Spanish to join our Insurance Call Center.

You will assist members, deliver proactive solutions, and promote services, using strong communication and problem-solving in a fast-paced, member-focused environment. Remote training is provided, with afterward remote work options for Texas residents.

Qualifikationen

• Must reside in Texas.
• Prior call center experience preferred.
• Pass a background check and drug screening.

Aufgaben

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Navigate multiple systems and tools while actively listening and multitasking.
• Participate in ongoing coaching and development to continually enhance performance.

Kenntnisse

Bilingual English/Spanish

Customer service

Multitasking

Problem solving

Strong communication

Ausbildung

High school diploma or GED

Tools

CRM systems

Jobbeschreibung

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives fluent in English and Spanish to join our Insurance Call Center.

You will assist members, deliver proactive solutions, and promote services, using strong communication and problem-solving in a fast-paced, member-focused environment. Remote training is provided, with afterward remote work options for Texas residents.