Remote Insurance Customer Care Advisor (Trainee)

VetJobs; United States; Remote; USD 37,000 - 62,000; Full time

Job summary

VetJobs in the United States is seeking a Customer Care Advisor in a training pathway within a dynamic service center. You will handle a high volume of inbound calls from customers, agents, and third parties, assisting with policy inquiries, billing questions, and product options with careful follow up.

During training you will develop skills to deliver first call resolution, process policy changes, and build strong relationships with agents and companies while maintaining accurate documentation

Qualifications

• Resident Property and Casualty or Personal Lines Insurance License.
• Prior insurance and/or call center experience.
• Excellent communication, organization, and interpersonal skills.
• Willingness and ability to learn new functions within the Customer Solutions Center.

Responsibilities

• Answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts.
• Deliver first call resolution to simplify the customer experience.
• Review cancellations and changes; process quotes or changes to policies with guidance.
• Maintain current and complete documentation of all account notes.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Willingness to learn

Education

High School/GED

Bachelor's degree a plus

Job description

VetJobs in the United States is seeking a Customer Care Advisor in a training pathway within a dynamic service center. You will handle a high volume of inbound calls from customers, agents, and third parties, assisting with policy inquiries, billing questions, and product options with careful follow up.

During training you will develop skills to deliver first call resolution, process policy changes, and build strong relationships with agents and companies while maintaining accurate documentation