Customer Service Advisor Trainee- InsuraMatch

Travelers; Orlando (FL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Pension plan

Paid Time Off

Wellness program

Volunteer opportunities

Job summary

Travelers is seeking a Customer Care Advisor trainee to join our Customer Solutions Center in the United States. You will handle high volumes of inbound calls, assist customers and agents with policy inquiries, billing questions, and quotes, and process policy changes under supervision.

Training builds product knowledge and customer service skills for independent handling. Ideal candidates will have a high energy level, strong communication, and the ability to learn quickly.

Qualifications

• Experience in customer service or call center environments.
• Excellent communication and interpersonal skills.
• Ability to learn and follow established procedures.

Responsibilities

• Handle a high volume of inbound calls from customers, agents and third parties.
• Provide policy inquiries, changes, and billing support.
• Respond to quotes or changes to policies and product lines.
• Process policy changes and ensure accurate account notes.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Bachelor’s degree a plus

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Service

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $37,400.00 - $61,600.00

Target Openings 1

What Is the Opportunity?

Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Advisor assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support. Advisors respond to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts. This role handles a high volume of inbound calls. The Advisor will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Advisors are expected to exercise good judgment, flexibility and friendliness in their interactions. This job works under direct supervision and does not manage others.

What Will You Do?

Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts. Learns how to deliver first call resolution to make it easy for the customer. Learns how to respond to customer/agent requests for quotes or changes to existing policies. Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Learn how to ensure current and complete documentation of all account notes.

Upon completion of training, this role will:

• Assist customers with simple intent calls.
• Accurately enter and update policy information into the various processing systems and handle phone inquiries.
• Develop and foster Agent/Company Relationships.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Resident Property and Casualty or Personal Lines Insurance License.
• A Bachelor's degree from an accredited four-year college or university is a plus.
• Prior insurance and/or call center experience.
• Prior customer service experience.
• High energy and motivation to follow up and take ownership.
• Flexibility and ability to work under pressure.
• Excellent communication, organization, and interpersonal skills.
• Willingness and ability to learn new functions within the Customer Solutions Center.

What is a Must Have?

High school diploma or GED.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Additional Information

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland. >> Explore life at Travelers .

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support. >> Discover diversity and inclusion.

Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits .

Travelers has been recognized by organizations such as G.I. Jobs and Military Times. >> Read more about recognition.

Our employees are valuable assets to their hometowns, volunteering for important causes each year. >> Learn about community involvement. Imagine other opportunities here.