Customer Service Advisor Trainee - Remote - $37-61K

VetJobs; United States; Teletrabalho; USD 37 000 - 62 000; Tempo integral

Resumo da oferta

VetJobs in the United States is seeking a Customer Care Advisor in a training pathway within a dynamic service center. You will handle a high volume of inbound calls from customers, agents, and third parties, assisting with policy inquiries, billing questions, and product options with careful follow up.

During training you will develop skills to deliver first call resolution, process policy changes, and build strong relationships with agents and companies while maintaining accurate documentation

Qualificações

• Resident Property and Casualty or Personal Lines Insurance License.
• Prior insurance and/or call center experience.
• Excellent communication, organization, and interpersonal skills.
• Willingness and ability to learn new functions within the Customer Solutions Center.

Responsabilidades

• Answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts.
• Deliver first call resolution to simplify the customer experience.
• Review cancellations and changes; process quotes or changes to policies with guidance.
• Maintain current and complete documentation of all account notes.

Conhecimentos

Excellent communication

Interpersonal skills

Organizational skills

Willingness to learn

Formação académica

High School/GED

Bachelor's degree a plus

Descrição da oferta de emprego

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Employer will consider remote for candidates not local to Orlando, FL. Remote US.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$37,400.00 - $61,600.00

Target Openings

1

What Is the Opportunity?

Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Advisor assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support. Advisors respond to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts. This role handles a high volume of inbound calls. The Advisor will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Advisors are expected to exercise good judgment, flexibility and friendliness in their interactions. This job works under direct supervision and does not manage others.

What Will You Do?

• Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts.
• Learns how to deliver first call resolution to make it easy for the customer.
• Learns how to respond to customer/agent requests for quotes or changes to existing policies.
• Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
• Learn how to ensure current and complete documentation of all account notes.

Upon Completion Of Training, This Role Will

• Assist customers with simple intent calls.
• Accurately enter and update policy information into the various processing systems and handle phone inquiries.
• Develop and foster Agent/Company Relationships.
• Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
• Perform other duties as assigned.

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

• Resident Property and Casualty or Personal Lines Insurance License.
• A Bachelor's degree from an accredited four-year college or university is a plus.
• Prior insurance and/or call center experience.
• Previous customer service experience.
• High energy and motivation to follow up and take ownership.
• Flexibility and ability to work under pressure.
• Excellent communication, organization, and interpersonal skills.
• Willingness and ability to learn new functions within the Customer Solutions Center.

What is a Must Have?

• High school diploma or GED.

City* United States

State* N/A

Job_Category Insurance

Job Code Ins Insurance

Affiliate Sponsor Travelers Insurance