Hybrid Insurance Customer Advisor – Entry Level

Aviva; United States; Hybrid; USD 32,272 - 39,443; Full time

Benefits offered by this job

Annual company bonus

Discounts on insurance products

Flexible benefits package

Generous holiday allowance

Buy as you earn share scheme

Employee discounts and cashback

Job summary

Aviva is looking for an Entry-level Customer Service Advisor to provide outstanding care to insurance customers while working on a hybrid model. The role involves acting as the first point of contact, offering support during service or claims journeys, and ensuring customers feel confident throughout.

You will require excellent communication skills, adaptability to customer needs, and the ability to thrive in a fast-paced environment. Benefits include an annual bonus, flexible work options, and health insurance discounts.

Qualifications

• Strong communication and support skills for insurance customers.
• Desirable background in customer service or similar roles.
• Ability to adapt support based on customer needs.

Responsibilities

• Act as the first point of contact for insurance customers.
• Provide guidance and reassurance during service or claims journeys.
• Recognize and respond to vulnerable customers.

Skills

Professional and articulate telephone manner

Ability to assess situations quickly

Previous customer service experience

Thrive in a fast-paced environment

Good IT skills, confident using Microsoft packages

Job description

Aviva is looking for an Entry-level Customer Service Advisor to provide outstanding care to insurance customers while working on a hybrid model. The role involves acting as the first point of contact, offering support during service or claims journeys, and ensuring customers feel confident throughout.

You will require excellent communication skills, adaptability to customer needs, and the ability to thrive in a fast-paced environment. Benefits include an annual bonus, flexible work options, and health insurance discounts.