Remote Insurance Renewals Advisor – Customer Retention

Hireful Ltd; United States; Remote; USD 31.000 - 38.000; Vollzeit

Benefits dieser Stelle

Birthday off

Pension

Volunteer days

Group life assurance

Healthcare cash plan

Zusammenfassung

Hireful Ltd in the United Kingdom is seeking an Insurance Renewals Advisor to handle inbound calls, support online sales, and retain customers considering cancellation.

You will identify opportunities to maximise renewals, deliver outstanding service, and ensure every interaction complies with FCA standards, all while working 100% remotely with a 37.5 hour week.

Starting on 23 November, you will embark on a four-week onboarding and training program.

Qualifikationen

• Call centre experience is essential.
• Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is desirable.
• Confident communicator, resilient, organised and passionate about delivering excellent customer experiences.

Aufgaben

• Handle inbound calls and support online sales.
• Retain customers considering cancellation and identify renewal opportunities.
• Deliver outstanding customer service while ensuring FCA regulatory and compliance standards are met.
• Contribute to maximise renewals through proactive call handling and engagement.

Kenntnisse

Call centre experience

Sales experience

Customer retention

Insurance renewals

Communication skills

Organised

Resilient

Customer service

Jobbeschreibung

Hireful Ltd in the United Kingdom is seeking an Insurance Renewals Advisor to handle inbound calls, support online sales, and retain customers considering cancellation.

You will identify opportunities to maximise renewals, deliver outstanding service, and ensure every interaction complies with FCA standards, all while working 100% remotely with a 37.5 hour week.

Starting on 23 November, you will embark on a four-week onboarding and training program.