Remote Insurance Customer Advocate

Allstate; Olympia (WA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Laptop and peripherals provided

Monthly home internet connectivity Re?

Connectivity reimbursement for home/hy

Job summary

Allstate is seeking a Customer Service Representative who will connect with customers, listen to needs, answer policy questions, and help find solutions for a positive experience. The role leverages insurance knowledge, strong communication, and a customer-first mindset to build trust and meaningful connections.

You will handle policy questions, document processing, and aim for first-call resolution while maintaining empathetic service.

Qualifications

• Inputs and tracks data in databases.
• Stays current on marketing campaigns to respond to inquiries.
• Handles customer documentation and explains requirements and follow-ups.

Responsibilities

• Inputs and tracks data into databases.
• Responds to marketing campaign inquiries using available tools.
• Handles requests regarding customer documentation and explains requirements.
• Has working knowledge of insurance policies and processes.
• Processes policy changes accurately and identifies cross-sale opportunities.
• Asks probing questions and listens to resolve customer issues with empathy.
• Ensures first contact resolution and customer satisfaction on all transactions.
• Resolves routine, complex, and unique questions/issues.

Skills

Consumer Protection

Customer Data Management

Performance Management

Relationship Building

Stakeholder Relationship Management

Job description

Allstate is seeking a Customer Service Representative who will connect with customers, listen to needs, answer policy questions, and help find solutions for a positive experience. The role leverages insurance knowledge, strong communication, and a customer-first mindset to build trust and meaningful connections.

You will handle policy questions, document processing, and aim for first-call resolution while maintaining empathetic service.