Remote Insurance Customer Advocate

Allstate Corporation; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Tech setup package

Home connectivity reimbursement

Dedicated home workspace

Internet speed requirements

Job summary

Allstate is seeking a Customer Service Representative to connect with customers, listen to needs, answer policy questions, and help find solutions that support a positive experience. You will combine insurance knowledge, strong communication, and a customer-first mindset to build trust and create meaningful connections.

If you enjoy solving problems, helping people, and turning conversations into positive outcomes, this role offers an opportunity to make a difference every day.

Qualifications

• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns to respond to marketing inquiries using all resources.
• Handle requests regarding customer documentation and explain them including follow-ups.
• Working knowledge of insurance policies and related processes.
• Demonstrates accuracy in processing changes to customer policies and cross-sell opportunities.
• Active license restrictions: must terminate existing appointments for onboarding; surrender resident producer license if applicable.
• Approach: probing questions, empathy, and resolve routine to complex questions.
• All employees must comply with licensing requirements.

Responsibilities

• Inputs and tracks into databases.
• Respond to marketing campaign inquiries using available resources.
• Explain and follow up on customer documentation.

Skills

Consumer Protection

Customer Data Management

Performance Management

Relationship Building

Stakeholder Relationship Management

Job description

Allstate is seeking a Customer Service Representative to connect with customers, listen to needs, answer policy questions, and help find solutions that support a positive experience. You will combine insurance knowledge, strong communication, and a customer-first mindset to build trust and create meaningful connections.

If you enjoy solving problems, helping people, and turning conversations into positive outcomes, this role offers an opportunity to make a difference every day.