Remote Insurance CSR: Policy & Claims Support

Brown & Brown Insurance; United States; Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k

Employee discounts

Paid time off

Remote work

Job summary

Brown & Brown Insurance is seeking an AVMA Customer Service Representative for Professional Liability to work remotely in the United States. You will handle inquiries about coverage, claims, billing, and policy details with empathy and accuracy.

You must have a high school diploma and 1–2 years in customer service; insurance or veterinary support is a plus. The role emphasizes teamwork, strong communication, and meeting quality standards; pay is $22–$25 per hour with comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of customer service or call center experience.
• Insurance, healthcare or veterinary reception experience is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.
• Escalate complex issues to senior team members or management as needed.
• Research and resolve customer questions related to coverage, claims, billing, and policy details.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.

Skills

Communication skills

Problem-solving

Customer service

Teamwork

Multitasking

Education

High school diploma or equivalent

Job description

Brown & Brown Insurance is seeking an AVMA Customer Service Representative for Professional Liability to work remotely in the United States. You will handle inquiries about coverage, claims, billing, and policy details with empathy and accuracy.

You must have a high school diploma and 1–2 years in customer service; insurance or veterinary support is a plus. The role emphasizes teamwork, strong communication, and meeting quality standards; pay is $22–$25 per hour with comprehensive benefits.