AVMA Customer Service Representative - Professional Liability

Brown & Brown Insurance; United States; Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k

Employee discounts

Paid time off

Remote work

Job summary

Brown & Brown Insurance is seeking an AVMA Customer Service Representative for Professional Liability to work remotely in the United States. You will handle inquiries about coverage, claims, billing, and policy details with empathy and accuracy.

You must have a high school diploma and 1–2 years in customer service; insurance or veterinary support is a plus. The role emphasizes teamwork, strong communication, and meeting quality standards; pay is $22–$25 per hour with comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of customer service or call center experience.
• Insurance, healthcare or veterinary reception experience is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.
• Escalate complex issues to senior team members or management as needed.
• Research and resolve customer questions related to coverage, claims, billing, and policy details.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.

Skills

Communication skills

Problem-solving

Customer service

Teamwork

Multitasking

Education

High school diploma or equivalent

Job description

AVMA Customer Service Representative - Professional Liability

Remote - United States

Sep 16, 2026

$22 - $25/hour

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Customer Service Representative for Professional Liability provides frontline support topolicyholders, addressing inquiriesand resolving issues related to coverage, claims, billing, and account information.The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team. Collaboration, teamwork, andstrong communicationwithin the team are key to success.

Your Impact:

• Respond to customer inquiries via phone, email, and chatin a professional,courteousandtimelymanner.
• Escalate complex issues to senior team members or management as needed.
• Research and resolve customer questions related to coverage, claims, billing, and policy details.
• Maintainaccuraterecords of customer interactions and transactions.
• Identifyopportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.
• Performvariousdata entrytasks including the sorting and indexing of scanned mail and emails, distributing to theappropriate party.
• Meet production quotas and quality standards as set forth by management.

Successful Candidates Will Have:

• Minimum education of a high school diploma or equivalent.
• 1 to 2 years of customer service or call center experience.
• Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage.
• Strong communicationand problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Property & Casualty (IL) preferred or ability to obtain.

Pay Range

$22.00 - $25.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Brown & Brown Insurance

Our culture is built on integrity, discipline, innovation, and superior capabilities.

Brown & Brown Insurance is a leading independent insurance brokerage offering diverse risk management solutions and insurance products to businesses and individuals nationwide.

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