Remote Bilingual Customer Care Specialist - Insurance

BMA Group S.r.l.; San Juan (PR); On-site; USD 30,000 - 46,000; Full time

Job summary

BMA Group S.r.l. is seeking a Customer Care Representative - Bilingual to handle English and Spanish inquiries for insurance benefits, eligibility, provider contracts, and claims.

Work-from-home role with flexible schedule and occasional office visits as needed. Responsibilities include responding via phone and written channels, researching issues, documenting interactions, and coordinating with internal teams to resolve inquiries promptly.

Qualifications

• High school diploma or equivalent.
• Minimum of 6 months of related customer service experience.
• Bilingual in English and Spanish.
• Ability to successfully complete a validated language assessment.

Responsibilities

• Respond to customer inquiries by phone and written channels regarding insurance benefits, eligibility, provider contracts, claims, and related services.
• Research and analyze information to identify appropriate solutions to customer and operational issues.
• Provide accurate and timely information to internal and external customers.
• Document customer interactions, actions taken, and outcomes in the appropriate systems and databases.
• Use computerized systems and digital tools to gather information, track cases, troubleshoot issues, and manage customer requests.
• Coordinate with internal teams and specialists to ensure requests are handled appropriately and within timelines.

Skills

Bilingual English/Spanish

Education

High School Diploma

Job description

BMA Group S.r.l. is seeking a Customer Care Representative - Bilingual to handle English and Spanish inquiries for insurance benefits, eligibility, provider contracts, and claims.

Work-from-home role with flexible schedule and occasional office visits as needed. Responsibilities include responding via phone and written channels, researching issues, documenting interactions, and coordinating with internal teams to resolve inquiries promptly.