Remote Insurance Customer Care Specialist (Bilingual)

AAA; United States; Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Remote work opportunities

Tuition assistance

Employee recognition

Job summary

W Insurance Company is seeking full-time Insurance Customer Service Representatives to join its award-winning call center team in a fast-paced, member-focused environment. The role includes handling inquiries, policy updates, and documentation while meeting performance targets.

Starting pay ranges from $20.51 to $24.13 per hour with a bilingual premium for English/Spanish fluency. Remote training is 100% virtual for 30 days; post-training, schedules may include full-time hours with some

Qualifications

• High School diploma or GED required; college degree preferred.
• Strong computer, phone, typing, grammar, and multitasking skills.
• Excellent customer service, active listening, and problem-solving abilities.
• Ability to balance efficiency and quality in a fast-paced environment.
• Strong attention to confidentiality and compliance with company guidelines.
• Flexible to work extended hours, weekends, nights, and holidays.

Responsibilities

• Deliver exceptional service in a fast-paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.
• Retain members through effective problem-solving, professional communication, and accurate documentation of all interactions.
• Identify opportunities to upsell and cross-sell insurance products while maintaining a customer-focused approach.
• Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.
• Consistently meet and exceed individual and team performance goals in a high-volume environment.

Skills

Customer service

Active listening

Typing

Multitasking

Spanish fluency

Education

High School diploma or GED

Job description

W Insurance Company is seeking full-time Insurance Customer Service Representatives to join its award-winning call center team in a fast-paced, member-focused environment. The role includes handling inquiries, policy updates, and documentation while meeting performance targets.

Starting pay ranges from $20.51 to $24.13 per hour with a bilingual premium for English/Spanish fluency. Remote training is 100% virtual for 30 days; post-training, schedules may include full-time hours with some