Bilingual Insurance CSR (Spanish/English) — Remote

The Juris Agency; Saint Peter (MN); Hybrid; USD 25,000 - 45,000; Part time

Benefits offered by this job

Work from Home

Health Insurance

Life Insurance

Paid Time Off (PTO)

Hands on Training

Flexible Schedule

Mon-Fri Schedule

Job summary

Obregon Agency in Saint Peter, MN is seeking a bilingual Customer Service Representative fluent in English and Spanish to be the face of our client experience and support policy questions. You will handle calls and emails, assist with policy changes and renewals, identify cross-sell opportunities, and maintain precise records in our agency system.

This role offers a hybrid schedule, paid training, benefits including health and life insurance, PTO, and a path toward professional growth.

Qualifications

• Bilingual proficiency in English and Spanish, written and verbal.
• Strong computer literacy and ability to learn new software quickly.
• Excellent time management and multitasking in fast-paced environments.
• Ability to obtain or hold a Property & Casualty license.

Responsibilities

• Handle incoming calls and emails, providing policy information and resolving inquiries in English and Spanish.
• Assist clients with policy changes, renewals, and contingencies to ensure seamless coverage.
• Identify opportunities to cross-sell or upsell products based on client needs.
• Maintain detailed and accurate records of all customer interactions in the agency system.
• Develop and maintain strong relationships with clients to enhance retention and satisfaction.

Skills

Bilingual EN/ES

Microsoft Office

Time management

Customer communication

Insurance licensing

Tools

Agency software

Job description

Obregon Agency in Saint Peter, MN is seeking a bilingual Customer Service Representative fluent in English and Spanish to be the face of our client experience and support policy questions. You will handle calls and emails, assist with policy changes and renewals, identify cross-sell opportunities, and maintain precise records in our agency system.

This role offers a hybrid schedule, paid training, benefits including health and life insurance, PTO, and a path toward professional growth.