Customer Service Representative - Insurance

AAA; Coppell (TX); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Health coverage

401(k) plan with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA is hiring full-time Customer Service Representatives to join our Insurance Call Center team in Coppell, TX. You will handle inbound member inquiries, promote products, and deliver proactive solutions in a fast-paced environment.

Remote training for approximately 4 months, followed by a full-time remote schedule. Bilingual English/Spanish adds $1.00/hour. Residence within 80 miles of Coppell, TX is required.

Qualifications

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• Flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem‑solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Skills

Excellent communication

Multitasking

Adaptable mindset

Spanish fluency

Education

High school diploma or GED

Job description

Customer Service Representative - Insurance

We are hiring full‑time Customer Service Representatives to join our industry‑leading Insurance Call Center team. If you are passionate about helping others and thrive in a fast‑paced, member‑focused environment, we want to hear from you!

What We Offer

Starting Pay: $23.00 – $25.00/hour
Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)

Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Training and Schedule

Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am‑9:00pm Monday‑Friday, with occasional Saturday shifts between 9:00am‑7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on‑the‑job training), Saturday shifts between 9:00am‑7:00pm will include taking live calls.

Remote Work Schedule (Post‑Training): Full‑time schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am‑9:15pm Monday‑Friday, and every Saturday between 9:00am‑7:15pm. One weekday off will be provided each week.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem‑solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Work‑From‑Home Requirements

• Dedicated, quiet workspace without interruptions.
• Direct connection to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 100mbps download and 50mbps upload.
• Company‑provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

Qualifications

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• Flexible, “can‑do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Benefits

• Health coverage for medical, dental, and vision
• 401(k) savings plan with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services, and more)

Equal Opportunity Employment

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.