Remote Insurance Call Center Associate (Bilingual)

AAA Auto Club Enterprises; Coppell (TX); Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health coverage

401(K) and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Starting pay is $23.00–$25.00 per hour, with an additional $1.00 per hour for English/Spanish bilingual fluency. You must reside in Texas and participate in a 100% virtual training program for about 4 months.

Qualifications

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus.
• High school diploma or GED required.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.

Skills

Call center experience

Spanish language

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Starting pay is $23.00–$25.00 per hour, with an additional $1.00 per hour for English/Spanish bilingual fluency. You must reside in Texas and participate in a 100% virtual training program for about 4 months.