Remote Insurance Concierge - Match Inquiries with Agents

Paycom - ATS; Austin (TX); Remote; USD 19,000 - 25,000; Part time

Job summary

Paycom - ATS is seeking a part-time associate for its Contact Center Team. You will act as a concierge for licensed insurance agents, connecting consumers with the right agents in real time, handling calls, and guiding through scripts from your home in Texas. No insurance license is required.

You will manage outbound and inbound calls, ask qualifying questions, and provide a positive consumer experience, with regular updates to leadership and a set shift schedule.

Qualifications

• Excellent verbal communication and courteous demeanor.
• Ability to defuse escalated situations.
• Strong computer skills and multitasking ability.
• Willingness to be coached and work with a team.
• Strong written communication including spelling, grammar, and punctuation.
• Punctual, dependable with a set shift.
• Motivated to set and achieve goals and contribute ideas.

Responsibilities

• Engage in inbound and outbound calls with consumers looking to compare insurance rates.
• Ask qualifying questions to match them with the best insurance agent for their needs.
• Complete follow‑up calls to ensure needs were met.
• Record information about the consumer’s experience and communicate updates to leadership.
• Maintain frequent communication with leadership and daily team chat updates.

Skills

Verbal communication

Calm under pressure

Computer skills

Coachable

Written communication

Punctual

Goal oriented

Tools

Microsoft Office

Job description

Paycom - ATS is seeking a part-time associate for its Contact Center Team. You will act as a concierge for licensed insurance agents, connecting consumers with the right agents in real time, handling calls, and guiding through scripts from your home in Texas. No insurance license is required.

You will manage outbound and inbound calls, ask qualifying questions, and provide a positive consumer experience, with regular updates to leadership and a set shift schedule.