Remote Installation & Repair Operations Manager

Clearwave Fiber LLC; Springfield (IL); Remote; USD 110,000 - 140,000; Full time

Job summary

Clearwave Fiber LLC seeks a hands-on Manager for Installation & Repair to lead daily operations, coach teams, and drive service quality. You will direct installation, repair, and customer experience initiatives while managing staffing and budgets.

The role requires coordinating across teams, analyzing service trends, and delivering KPI-driven results. Remote work with travel across assigned territories is expected to maintain fast-moving service delivery.

Qualifications

• Bachelor's degree in Telecommunications or related field or 5+ years field operations experience.
• Ability to read, analyze and interpret general business information.
• Ability to collect, manipulate, and distribute data for root-cause analysis.
• Strong communication skills, both oral and written.
• Ability to train and develop a technical field force.

Responsibilities

• Lead installation and repair operations to ensure best customer experience throughout installation, service and repair.
• Develop strategic plans to improve customer experience and operational performance.
• Manage daily activities, set performance expectations and drive accountability.
• Review service orders and analyze trouble tickets for trends and improvements.
• Lead staffing, training, coaching, and performance management for a high-performing team.
• Set work priorities and allocate resources to meet KPIs and budgets.
• Prepare and deliver operational presentations on performance and priorities.
• Monitor expenditures to stay within budget.

Skills

Data analysis

People management

Communication

Problem solving

Travel readiness

Education

Bachelor's degree in Telecommunications or related field

Tools

MS Office

Job description

Clearwave Fiber LLC seeks a hands-on Manager for Installation & Repair to lead daily operations, coach teams, and drive service quality. You will direct installation, repair, and customer experience initiatives while managing staffing and budgets.

The role requires coordinating across teams, analyzing service trends, and delivering KPI-driven results. Remote work with travel across assigned territories is expected to maintain fast-moving service delivery.