Remote Installation & Repair Operations Manager

Clearwave Fiber LLC; Alton (IL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Lucrative bonus plan

Medical, dental, and vision plans

Up to 20 days PTO

10 Paid Holidays

Life insurance

401(k) - 100% company match, up to 4%

Employee Assistance Plan

Employee Referral Plan

Job summary

Clearwave Fiber LLC is seeking a Manager of Installation & Repair to lead daily operations of the installation and repair team, driving exceptional customer experiences and strong performance metrics. The role focuses on prioritizing work, coaching staff, analyzing service trends, and ensuring adherence to KPIs and budget constraints.

The ideal candidate balances people, performance, and customer experience while sustaining a fast-moving operation and travel across territories as needed.

Qualifications

• Bachelor’s Degree in Telecommunications or related field
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures
• Must be able to collect, manipulate, and distribute data for effective root cause analysis
• Requires discretion regarding sensitive company information regarding client lists
• Must have the ability to work independently and with others and have strong problem-solving and communication skills
• Must possess an above-average skill level in the MS Office suite (Word, Excel, and PowerPoint)

Responsibilities

• Lead installation and repair operations with focus on customer experience and service quality
• Develop and implement strategic plans to improve customer experience and operational performance
• Manage daily departmental activities and establish performance expectations
• Review service orders and analyze trouble tickets for trends and improvements
• Lead staffing, training, coaching, and performance management of the team
• Establish work priorities and allocate resources to meet KPIs and budgets
• Prepare and deliver operational presentations on performance and priorities
• Monitor and manage departmental expenditures within budgets
• Prepare and analyze operational reports and track service levels
• Recommend and approve departmental budgets and appropriations
• Perform other related duties to support department efficiency

Skills

Problem solving

Communication skills

Team leadership

Customer interaction

Education

Bachelor’s Degree in Telecommunications or related field

High school diploma

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Clearwave Fiber LLC is seeking a Manager of Installation & Repair to lead daily operations of the installation and repair team, driving exceptional customer experiences and strong performance metrics. The role focuses on prioritizing work, coaching staff, analyzing service trends, and ensuring adherence to KPIs and budget constraints.

The ideal candidate balances people, performance, and customer experience while sustaining a fast-moving operation and travel across territories as needed.