Remote Install & Repair Operations Manager

Clearwave Fiber LLC; Virginia; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay with bonus plan

Medical, dental, and vision plans

PTO up to 20 days

10 paid holidays

Life insurance

401(k) with company match

Employee Assistance Plan

Employee Referral Plan

Job summary

Clearwave Fiber LLC is seeking a hands-on Manager, Installation & Repair to lead the day-to-day operations of our installation and repair teams, focusing on delivering an exceptional customer experience and meeting service commitments. You’ll set priorities, coach your team, analyze service trends, and ensure KPI targets are met.

You will balance people, performance, and customer experience while driving efficiency in a fast-moving operation.

Qualifications

• Bachelor’s Degree in Telecommunications or related field, or 5+ years in field operations.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures.
• Must be able to collect, manipulate, and distribute data for effective root cause analysis.
• Requires discretion regarding sensitive company information regarding client lists.
• Must have the ability to work independently and with others and have strong problem-solving and communication skills.
• Ability to develop and train a technical field force.
• Must possess excellent oral and written communication skills
• Requires an understanding of OPEX and CAPEX as they relate to field operations.
• Must be Goals and results-driven
• Must have experience in face-to-face customer interactions.
• Valid driver's license and clean driving record.
• Must possess an above-average skill level in the MS Office suite of products (Word, Excel, and PowerPoint)

Responsibilities

• Lead installation and repair operations, ensuring customers receive the best possible experience throughout installation, service, and repair.
• Develop and implement strategic plans that improve the customer experience, strengthen operational performance, and support overall company goals.
• Manage daily departmental activities, establishing performance expectations and goals to drive accountability and results.
• Review service orders and analyze trouble tickets to identify trends, service issues, and opportunities for operational improvement.
• Lead staffing, training, coaching, and performance management efforts to build and develop a knowledgeable, high-performing team.
• Establish work priorities and assign resources to ensure departmental KPIs, service levels, and business objectives are achieved.
• Prepare and deliver operational presentations to communicate performance, priorities, challenges, and results as needed.
• Monitor and manage departmental expenditures to ensure operations remain within budgetary requirements.
• Prepare and analyze operational reports to track service levels, performance trends, and departmental results.
• Recommend and/or approve departmental budgets, expenditures, and appropriations in accordance with guidelines and business needs.
• Perform other related duties as assigned to support efficient operation of the department.

Skills

Problem-solving

Communication

Data analysis

Team leadership

MS Office

Travel readiness

Education

Bachelor’s Degree in Telecommunications or related field

Five+ years’ experience in field operations

Tools

MS Office

Job description

Clearwave Fiber LLC is seeking a hands-on Manager, Installation & Repair to lead the day-to-day operations of our installation and repair teams, focusing on delivering an exceptional customer experience and meeting service commitments. You’ll set priorities, coach your team, analyze service trends, and ensure KPI targets are met.

You will balance people, performance, and customer experience while driving efficiency in a fast-moving operation.