Remote Installation & Repair Manager — Lead & Elevate Service

Clearwave Fiber LLC; Ohio; Remote; USD 95.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive pay with bonus plan

Medical, dental, and vision plans

Up to 20 days PTO

10 paid holidays

Life insurance

401(k) with company match

Employee Assistance Plan

Employee Referral Plan

Zusammenfassung

Clearwave Fiber is seeking a Manager, Installation & Repair to lead the day-to-day operations of our installation and repair team, driving exceptional customer experience and reliable service delivery. You will set priorities, coach staff, review trends and tickets, and manage staffing, budgets and reports while traveling across territories in Florida, Georgia, Illinois, Maryland, Ohio or Virginia.

A bachelor’s degree or five-plus years in field operations is required, and travel readiness is

Qualifikationen

• Bachelor’s degree or 5+ years field operations experience required.
• Ability to read, analyze and interpret business documents and procedures.
• Strong problem-solving and communication skills; able to train staff.

Aufgaben

• Lead installation and repair operations to deliver best customer experience.
• Develop and implement strategic plans to improve customer experience and performance.
• Manage daily departmental activities and set performance expectations.
• Review service orders and analyze trouble tickets for trends and issues.
• Lead staffing, training, coaching, and performance management.
• Establish work priorities and allocate resources to meet KPIs and budgets.
• Prepare and deliver operational presentations on performance and results.
• Monitor departmental expenditures and ensure budgets are followed.
• Prepare and analyze operational reports and recommendations.
• Oversee budgets and appropriations in line with guidelines.

Ausbildung

Bachelor’s Degree in Telecommunications or related field

Five-plus years’ experience in field operations

Tools

MS Office Suite

Jobbeschreibung

Clearwave Fiber is seeking a Manager, Installation & Repair to lead the day-to-day operations of our installation and repair team, driving exceptional customer experience and reliable service delivery. You will set priorities, coach staff, review trends and tickets, and manage staffing, budgets and reports while traveling across territories in Florida, Georgia, Illinois, Maryland, Ohio or Virginia.

A bachelor’s degree or five-plus years in field operations is required, and travel readiness is