Remote Install & Repair Operations Manager
Clearwave Fiber LLC
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Benefits offered by this job
Job summary
Clearwave Fiber LLC is seeking a hands-on Manager, Installation & Repair to lead the day-to-day operations of the installation and repair team. The role focuses on delivering exceptional customer experience, meeting service commitments, and driving performance across staffing, budgets, and KPIs.
You will set priorities, coach your team, analyze service trends and trouble tickets, and communicate results to stakeholders.
Qualifications
- Bachelor’s Degree in Telecommunications or related field OR 5+ years’ field ops experience
- Ability to read and interpret business publications and procedures
- Strong data manipulation and root-cause analysis skills
- Excellent communication and problem-solving abilities
- Valid driver's license and clean driving record
Responsibilities
- Lead installation and repair operations to ensure best customer experience.
- Develop and implement strategic plans to improve customer experience.
- Manage daily departmental activities and drive accountability.
- Review service orders and analyze trouble tickets for trends.
- Lead staffing, training, coaching, and performance management.
- Establish work priorities and allocate resources to meet KPIs.
- Prepare and deliver operational presentations on performance and priorities.
- Monitor expenditures to stay within budget.
- Prepare and analyze operational reports and budgets.
Skills
Education
Tools
Job description
Clearwave Fiber LLC is seeking a hands-on Manager, Installation & Repair to lead the day-to-day operations of the installation and repair team. The role focuses on delivering exceptional customer experience, meeting service commitments, and driving performance across staffing, budgets, and KPIs.
You will set priorities, coach your team, analyze service trends and trouble tickets, and communicate results to stakeholders.
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