Remote Fiber Installation & Repair Manager

Clearwave Fiber LLC; Atlanta (GA); À distance; USD 110 000 - 150 000; Plein temps

Résumé du poste

Clearwave Fiber LLC is seeking a Manager of Installation & Repair to lead the day-to-day operations of the installation and repair team. The role emphasizes delivering exceptional customer experience, meeting service commitments, and driving operational performance.

This hands-on leader will set priorities, coach staff, analyze trends, and manage staffing, budgets, and reporting while maintaining a fast-moving operation.

Qualifications

• Bachelor's Degree in Telecommunications or related field or 5+ years of field ops experience.
• Strong ability to read and interpret business information; data collection and root cause analysis.
• Ability to travel across territories with valid driver''s license.
• Excellent oral and written communication; problem-solving and training skills.

Responsabilités

• Lead installation and repair operations to ensure customers receive the best possible experience.
• Develop and implement strategic plans to improve customer experience and performance.
• Manage daily departmental activities and set performance expectations to drive results.
• Review service orders and analyze trouble tickets to identify trends and improvement opportunities.
• Lead staffing, training, coaching, and performance management efforts.
• Establish work priorities and assign resources to meet KPIs and service levels.
• Prepare and deliver operational presentations on performance, priorities, and results.
• Monitor expenditures to ensure budgets are followed.

Connaissances

Leadership

Data analysis

Communication

MS Office

Training/Coaching

Customer service

Budgeting/Costs

Travel readiness

Formation

Bachelor's Degree in Telecommunications or related field

Outils

MS Office (Word, Excel, PowerPoint)

Description du poste

Clearwave Fiber LLC is seeking a Manager of Installation & Repair to lead the day-to-day operations of the installation and repair team. The role emphasizes delivering exceptional customer experience, meeting service commitments, and driving operational performance.

This hands-on leader will set priorities, coach staff, analyze trends, and manage staffing, budgets, and reporting while maintaining a fast-moving operation.