Field Install & Repair Operations Manager
Clearwave Fiber LLC
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Benefits offered by this job
Job summary
Clearwave Fiber LLC is seeking a hands-on Manager, Installation & Repair to lead the day-to-day operations of the installation and repair team. You will set priorities, coach your team, analyze service trends, and ensure KPIs, budgets, and schedules are met while delivering an exceptional customer experience.
The role requires travel across territories, leadership in a fast-moving operation, and a focus on efficiency and service delivery.
Qualifications
- Bachelor’s Degree in Telecommunications or related field or 5+ years in field operations.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures.
- Must manage data for root-cause analysis and communicate findings.
Responsibilities
- Lead installation and repair operations to ensure top customer experience.
- Develop strategic plans to improve customer experience and operational performance.
- Manage daily activities, set performance expectations and budgets.
- Review service orders and analyze trouble tickets for trends and issues.
- Lead staffing, training, coaching, and performance management.
Skills
Education
Tools
Job description
Clearwave Fiber LLC is seeking a hands-on Manager, Installation & Repair to lead the day-to-day operations of the installation and repair team. You will set priorities, coach your team, analyze service trends, and ensure KPIs, budgets, and schedules are met while delivering an exceptional customer experience.
The role requires travel across territories, leadership in a fast-moving operation, and a focus on efficiency and service delivery.
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