Remote Installation Program Lead — Field Ops & Vendors

WIN Reality, Inc.; United States; A distancia; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Comprehensive benefits

Meaningful career growth potential

Descripción de la vacante

WIN Reality, Inc. is seeking an Installation Coordinator to lead the execution of our installation program. You will manage scheduling, dispatch our third-party technician network, and oversee vendor relationships to ensure on-time, on-budget deployments.

This is a remote role with occasional travel, reporting to the GM of SmartParks. We are scaling installation velocity and rely on your detail-oriented ownership to design and refine the operational infrastructure that supports rapid growth.

Formación

• 4+ years of experience managing field operations, installation programs, or contractor networks at meaningful scale.
• Experience managing third-party partner performance against defined service level agreements.
• Strong operational discipline — you build processes, track the metrics that matter, and follow through consistently.
• Comfortable with budget ownership and cost management at the job level.
• Demonstrated ability to build lightweight operational workflows and agents without requiring engineering support.
• Clear, professional communicator across vendors, technicians, customers, and senior leadership.
• Highly organized and self-directed, with the ability to manage multiple priorities and deadlines simultaneously.
• Ability to travel domestically as needed for site visits, partner meetings, and event support (approximately 15–25%).

Responsabilidades

• Own the installation schedule end-to-end, from readiness sign-off through technician assignment and day-of execution.
• Schedule and dispatch our technician network with precision — the right technician, the right site, the right kit, on time.
• Verify all pre-installation requirements are satisfied before any technician is dispatched to a site.
• Manage the schedule against hard event-driven deadlines.
• Be the DRI of installation quality end-to-end.
• Track installation costs by job and by technician; identify and elevate budget variances proactively.
• Develop and maintain standard operating procedures for installation execution, pre-site preparation, and post-installation sign-off.
• Conduct structured post-installation reviews to capture learnings and drive continuous improvement.
• Identify recurring patterns in delays or quality issues and lead root-cause resolution upstream.
• Actively leverage AI tools, automation platforms, and agent-based workflows to improve scheduling efficiency, reporting accuracy, and operational throughput.
• Identify opportunities to automate repetitive operational tasks and build lightweight tools without requiring engineering support.
• Comfortable building with and directing AI agents as part of day-to-day work.
• Evaluate and adopt new tools that meaningfully improve team performance and operational visibility.
• Approach process design with a builder’s mindset, using available technology to solve problems faster and at greater scale.
• Serve as the primary point of contact for our installation partners on scheduling, performance, and issue resolution.
• Hold partners accountable to agreed service level agreements; track on-time performance, quality scores, and callback rates.
• Maintain technician certification and qualification records; ensure the right technicians are assigned to the right work.
• Identify capacity gaps in the network and lead onboarding of new technician partners as installation volume grows.
• Cultivate strong, professional working relationships with our installation partners — they are a critical extension of our team.
• Maintain accurate installation velocity tracking and deliver consistent weekly reporting to leadership.
• Surface pipeline risks — site readiness failures, hardware delays, technician availability constraints — before they affect committed deadlines; partner closely with WIN SmartParks team on scheduling handoffs, customer communication, and installation readiness gates.
• Provide accurate capacity and constraint data to support the S&OP planning process.

Conocimientos

Field operations management

Vendor management

Budget management

Prioritization under tight deadlines

Clear communication across teams

Ownership mindset

Self-directed

Travel readiness

Herramientas

Jira

HubSpot

Google Workspace

Descripción del empleo

WIN Reality, Inc. is seeking an Installation Coordinator to lead the execution of our installation program. You will manage scheduling, dispatch our third-party technician network, and oversee vendor relationships to ensure on-time, on-budget deployments.

This is a remote role with occasional travel, reporting to the GM of SmartParks. We are scaling installation velocity and rely on your detail-oriented ownership to design and refine the operational infrastructure that supports rapid growth.