Remote Installation Dispatch Coordinator

Somewhere; United States; Remote; USD 11,000 - 17,000; Full time

Job summary

Somewhere is seeking a Dispatcher (Installation Operations) to coordinate daily field activities—scheduling, routing, and real-time monitoring of installation technicians. You will optimize technician utilization and ensure timely job completions while maintaining clear communication with field crews and clients.

The role requires 2+ years dispatch or logistics experience, FSM software and GPS skills, and excellent English, with remote work and a monthly pay range of $1,000 to $1,500.

Qualifications

• 2+ years of experience in dispatching, field service coordination, or logistics management.
• Proficiency with Field Service Management (FSM) software and GPS tracking systems.
• Strong English phone communication skills.
• Excellent customer service and internal coordination skills.
• Ability to follow detailed protocols exactly.
• Comfortable in a fast-paced, repetitive, high-volume role.
• Strong geographic knowledge of the service area and route optimization skills.
• High School Diploma or GED; Associate/Bachelor degree preferred.

Responsibilities

• Manage and optimize daily installation schedules and dispatch field technicians efficiently, accounting for New York City geography and route efficiency.
• Monitor real-time progress of field crews to ensure on-time arrival and adherence to work orders.
• Handle unexpected delays, emergency schedule adjustments, and equipment issue escalations promptly.
• Call customers to schedule and confirm installation appointments, maintaining clear communication regarding appointment windows, updates, delays, cancellations, and reschedules.
• Verify completed work orders, update system logs, and ensure accurate record-keeping for billing.
• Communicate issues to Home Depot accurately and promptly.
• Coordinate seamlessly with internal teams and installers.
• Handle high-volume daily communication, including around 30+ calls per day.
• Support weekend inquiries as needed to reduce Monday backlog.
• Assist in building Standard Operating Procedures (SOPs) and documenting procedures as needed.

Skills

Dispatching experience

Customer service

English communication

Geographic routing knowledge

Education

High School Diploma or GED

Associate/Bachelor degree preferred

Tools

FSM Software

GPS Tracking

MS Office

Google Workspace

ServiceTitan

Salesforce Field Service

Job description

Somewhere is seeking a Dispatcher (Installation Operations) to coordinate daily field activities—scheduling, routing, and real-time monitoring of installation technicians. You will optimize technician utilization and ensure timely job completions while maintaining clear communication with field crews and clients.

The role requires 2+ years dispatch or logistics experience, FSM software and GPS skills, and excellent English, with remote work and a monthly pay range of $1,000 to $1,500.