Remote Installation Coordinator - Flexible Part-Time

Joink; United States; On-site; USD 25,000 - 39,000; Part time

Job summary

Joink is seeking a Customer Installation Coordinator to manage customer installations from order entry to completion. This fully remote, part-time role ensures data accuracy, efficient scheduling, and a seamless installation experience by coordinating between customers, technicians, Sales, and Operations.

The position reports to the Senior Fiber Operations Manager and requires maintaining a professional remote work environment with reliable internet to support ongoing customer communications and

Qualifications

• High School Diploma or equivalent.
• Customer service, administrative support, scheduling, call center, or related experience.
• Strong computer literacy and data entry skills.
• Reliable high-speed internet connection.
• Dedicated and professional remote work environment.
• Ability to effectively communicate with customers, field personnel, and internal departments.

Responsibilities

• Serve as the primary point of contact for customers throughout the installation process.
• Answer incoming customer inquiries promptly and professionally through phone, email, and other communication channels.
• Verify customer addresses and serviceability requirements prior to scheduling installations.
• Process customer orders and maintain accurate customer information within company systems.
• Review customer account information, service packages, pricing, and installation requirements for accuracy and completeness.
• Schedule customer installation appointments based on technician availability, geographic location, route efficiency, and customer needs.
• Coordinate installation schedules with technicians, contractors, and internal departments to ensure timely completion of work.
• Maintain regular communication with customers regarding appointment scheduling, confirmations, updates, delays, and installation expectations.
• Verify necessary permits, utility locates, and related requirements are in place prior to scheduling installations and coordinate with internal teams when additional action is required.
• Maintain installation calendars, schedules, spreadsheets, and other tracking tools to support efficient operational planning.
• Utilize CRM, billing, GIS, mapping, scheduling, and other business systems to coordinate installation activities and customer records.
• Ensure company systems remain accurate and up to date with appointment information, order status updates, customer communications, and installation progress.
• Follow up with customers after installation completion to confirm satisfaction and identify any additional support or service needs.
• Perform data entry, reporting, recordkeeping, and other administrative support functions as needed.
• Collaborate effectively with Sales, Fiber Operations, Customer Care, Construction, and other departments to support company objectives and deliver an exceptional customer experience.
• Maintain regular communication with remote team members through company communication platforms to support effective coordination and workflow management.

Skills

Customer service

Scheduling

Data entry

Remote work

Communication

Administrative support

Education

High School Diploma or equivalent

Tools

CRM

GIS

Billing systems

Telecom systems

Scheduling software

Job description

Joink is seeking a Customer Installation Coordinator to manage customer installations from order entry to completion. This fully remote, part-time role ensures data accuracy, efficient scheduling, and a seamless installation experience by coordinating between customers, technicians, Sales, and Operations.

The position reports to the Senior Fiber Operations Manager and requires maintaining a professional remote work environment with reliable internet to support ongoing customer communications and