Remote Inside Sales Manager: E‑commerce Growth & CX

TEKsystems; Atlanta (GA); Remote; USD 61,000 - 66,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems is seeking an Inside Sales Manager to lead a fully remote, contract-to-hire team focused on direct and assisted e-commerce revenue. The role emphasizes strategic leadership, data-driven decision making, and ongoing optimization of sales processes and customer experiences across a distributed workforce.

You will coach a tiered sales organization, oversee outbound campaigns, and collaborate with analytics and technology stakeholders to improve margins and conversion throughout the sales

Qualifications

• 5+ years of inside sales management, e-commerce sales leadership, or consultative retail sales operations experience.
• 23 years of sales leadership experience with responsibility for team performance and outcomes.
• 5 total years of B2B sales experience, with a strong focus on consultative, relationship-based selling.
• Proven experience managing a tiered team, including managing supervisors or team leads.
• Hands-on project management experience with a track record of testing, integrating, and launching third-party partnerships or field-service operations.
• Deep comfort utilizing advanced business intelligence and customer relationship management reporting tools to monitor pipelines, track multi-touch attribution, and execute A/B testing.
• Expert-level knowledge of consultative, relationship-focused sales techniques, including objection-handling and trigger-based outbound sequencing in a direct-to-consumer or B2B2C environment.
• Ability to balance tactical daily floor management with long-term strategic roadmapping, resource planning, and third-party vendor management.
• Demonstrated ability to lead a team in an e-commerce sales environment.
• Strong background in sales management, inside sales, customer service, and sales support.

Responsibilities

• Own and drive performance across two primary revenue dimensions: Direct Revenue from agent-placed orders and Assisted/Influenced Revenue from downstream self-service purchases occurring within a seven-day window after consultative interactions.
• Expand EBITDA margins on customer supportdriven sales by coaching the team to maximize average order value through bulk sales, strategic cross-selling of soil, fertilizer, companion accessories, and value-added services, targeting margins of 1617% compared to the e-commerce baseline.
• Operationalize trigger-based routing to ensure human experts proactively take over complex moments, including high-value carts, multi-SKU landscaping projects, and high-intent browse abandonment scenarios.
• Design, scale, and monitor targeted outbound campaigns via SMS and phone that focus on high average-order-value cart abandoners, first-time large-order buyers, and high-propensity customer segments.
• Refine and oversee proactive Save the Sale playbooks that turn logistics delays or stockouts into solutions-oriented recovery opportunities, preserving margin and customer lifetime value.
• Provide direct coaching, mentorship, and performance management to the CX Sales Team Lead to build and strengthen a robust supervisory layer.
• Standardize daily and weekly operating rhythms, including morning stand-ups, scripted sales coaching guides, and performance-based incentive (spiff) programs.
• Partner with external consultants and internal quality assurance teams to design and execute A/B testing on representative scripts, objection-handling techniques, and follow-up cadences.

Job description

TEKsystems is seeking an Inside Sales Manager to lead a fully remote, contract-to-hire team focused on direct and assisted e-commerce revenue. The role emphasizes strategic leadership, data-driven decision making, and ongoing optimization of sales processes and customer experiences across a distributed workforce.

You will coach a tiered sales organization, oversee outbound campaigns, and collaborate with analytics and technology stakeholders to improve margins and conversion throughout the sales