Remote Inside Sales Manager - Behavioral Health Admissions

Charlie Health; United States; Remote; USD 80,000 - 95,000; Full time

Job summary

Charlie Health is seeking a Manager, Inside Sales to lead a team of Admissions Coordinators in a fully remote role across the United States. The role focuses on ensuring timely admissions, high-quality customer interactions, and scalable processes to meet the company’s growth targets.

You will oversee hiring, training, and performance reviews, while partnering with executives to report on metrics like time-to-admission and patient satisfaction.

Qualifications

• 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps.
• Experience with Salesforce.
• Strong proficiency in multitasking and operating in a high-paced environment.
• Experience in behavioral health is a plus.
• Familiarity with HIPAA policies is a plus.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
• Lead hiring, training and performance reviews for Admissions Coordinators
• Coordinate team schedules and workload distribution to ensure efficient operations
• Responsible for delivering high contact center service levels and call quality
• Ensure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
• Develop and implement best practices across the Admissions and Discharge process
• Partner with Executive Leadership to update the business on Admissions team performance

Skills

Leadership

Multitasking

High paced environment

Behavioral health knowledge

HIPAA familiarity

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Charlie Health is seeking a Manager, Inside Sales to lead a team of Admissions Coordinators in a fully remote role across the United States. The role focuses on ensuring timely admissions, high-quality customer interactions, and scalable processes to meet the company’s growth targets.

You will oversee hiring, training, and performance reviews, while partnering with executives to report on metrics like time-to-admission and patient satisfaction.